Holiday Hayride FAQ

- What are the dates and hours of the Holiday Hayride Event?
November 27 & 28, December 4 & 5, 2021; 10:00 am to 4:00 pm.
Gates open at 9:45 am for check-in.

- When I purchase my tickets online, how will I receive them?
An automated email from Ecwid is sent to the email address that you submit on the purchase page. That email will include your 4-digit order #. The order # is all we really need to get your group checked in.
Do not be alarmed by your email with order confirmation being in the "Awaiting Processing" status. It will be marked "Delivered" when you check in, or after the date of your reservation has passed. 

- What is the pricing for different ages?
The posted prices apply to ages 4 years and older, including adults. Kids 3 and under are free to accompany a paying adult. 

- Do you offer group discounts?
Yes! With 10 or more package purchase, you can receive a 10% discount with the code: GROUPFUN10%
Enter the code at the check-out page where it asks if you have a discount code. 

 

- Can I purchase individual activities?
-Activities will be available as a package until 2:00 pm, when the Festival Package activities may be offered for $5 each per person, depending on the schedule and availability. 
It is very strongly recommended to purchase activity packages online ahead of time to guarantee availability.
-There's also Fairy & Dinosaur Garden Making that is priced at $15, $20, and $25. This activity is only offered if there is staff available to assist.

Can my kids do the activities on their own?
-Children under 13 years old must be accompanied by an adult who has also paid for the same package. Parental supervision is extremely important at all times. 


- Do you offer a military discount? 
Yes! Active military and first responder personnel receive 20% off activity package pricing for themselves and their immediate family (spouse and children only please) up to a total of 4 people. If you purchase online, please show us your military ID upon arrival and you will be refunded the difference to your account.
Discount not valid for individual activities, including Fairy & Dinosaur Garden Making. 


- Can I show up to participate in the activities that I’ve purchased anytime throughout the day?
No; the reservation times that you can purchase are available at the top of each hour until 2:00 for the Festival Package, and until 3:00 for the Adventure Package.
Please check in at least 15 min before your start time. 

We have online reservations available for you to have a more organized experience with less chaos. Although we base our staffing on prepaid ticket sales and we do prefer that you purchase a time slot ahead of time online, we will do our very best to accommodate walk-in purchases.
 

- Do I need to purchase activities online or can I show up and purchase activities when I arrive?
It is very strongly recommended to purchase online ahead of time to guarantee availability. We will do our best to accommodate walk-ins, but we have had to turn people away in the past.
Our staffing is based on prepaid tickets.


- How long will it take to complete the activities in each package?
The Festival Package will take approximately 2-2.5 hours to complete. 
The Adventure Package usually take about 45 minutes to an hour. 

- Do I have to pay for activities if I just want to walk around?
Yes, there is a $5 General Admission fee that can be paid on site. 
General Admission includes admission into Fort Cross to enjoy the walking trails, lawn games, photo spots, etc.

 

- I have young children, do I have to pay for them?
Children 3 years old and younger are free to accompany each paying adult.
For the Festival Package, this will give them access into the petting zoo, reptile show, jug band show, and hayride.
Although the candle dipping and ornament making would not be included for them, the parent will usually allow their accompanying child to take their place for those activities.
For the Adventure Package, this will give them access into the mountain man camp kitchen and homestead kids cabin play area. 

 

- Are the activities only for kids?

Definitely not! The Festival Activity Package is intended for all ages. The Adventure Package (archery, tomahawk throwing, slingshots) is intended for anyone able to operate and hold the equipment properly; usually elementary aged kids and adults.

 

- Is the property wheelchair accessible?

There are no stairs to hinder a wheelchair, however there are some inclines throughout the property with rugged terrain that may be difficult for a wheelchair to get through.

 

- Are dogs allowed?

Woohoo yes! We love puppies of all ages. You already know they need to be on a leash, but please feel free to bring them! Except in the petting zoo and reptile show… Please do not bring them in there (duh). 
If they are able to fit on your lap, and there is no danger of them jumping out, then they can come with you on the hayride. 

 

- Is there food available for purchase?
We will have snacks and drinks for sale, but if you are interested in eating a meal then there are plenty of choices within walking distance of Fort Cross! Find ready-made sandwiches across the street at Julian Station. A few lots over, there is
Wynola Pizza & Bistro, as well as Jeremy's on the Hill
You are also more than welcome to bring lunch and picnic on the grass or at one of the picnic tables.
 

- What is your cancellation policy?
All sales are final. Purchases are non-refundable and non-exchangeable for this event.
The event is scheduled to happen rain or shine with activities subject to change. Most of the activities are available in areas with shelter overhead. Crafts, candles, and reptile show may be moved to our heated barn if the weather gets too cold.

- Are there exceptions to the cancelation policy regarding covid-19?
The only exception to the cancellation policy is if the county shuts down our business due to covid-19. Because of our outdoor venue classification, we do not anticipate being closed. However, if we are forced to shut down, your payment will be transferred to another event if you contact us no later than your reservation date.

Go back to the Holiday Hayride page